Danilo was THE BEST! He was easy to communicate with and was very accommodating both before and during our trip. He borrowed a couple of gravel bikes from another company to make sure we all had the bikes we preferred (we were a group of 8), he installed special pedals, made sure to deliver our bikes on time, and was very patient and flexible in making individual adjustments at time of delivery. The bikes (6 gravel and 2 E bikes) were in excellent shape. There were a couple of small adjustments that needed to be made after we started on our trip and he made sure to refer us to a local bike repair shop (he communicated with them beforehand and took care of the bill); it was easy to find the shops and work with the owners. In addition to delivering the bikes, he also moved our luggage from our first to second location and went out of his way in finding a place for us to park the bikes, when it turned out that tour second accommodation didn’t have a secure place to park them. He made everything so easy and pleasant for us; plus, he is a very kind and professional person. 100% recommend.