Neil Mcnamara's profile pictureNeil Mcnamara
5
A family emergency meant I could not take up the bicycle hire. My request for a refund was met with understanding and prompt response. Very grateful.
Curtis Timson's profile pictureCurtis Timson
5
Great service, very helpful, and reasonably priced
Isabelle PAGES's profile pictureIsabelle PAGES
5
Excellent welcome, the staff very attentive to needs. The electric bikes are a little heavy but in perfect condition and efficient. The price is high but the electric bike rental is essential for touring.
Jean Marc Pescia's profile pictureJean Marc Pescia
5
🌟🌟🌟🌟🌟 Great experience at Natura Vélo Charavines! The team is truly professional and attentive. I really appreciated the quick and efficient handling of my bike, as well as all the clear and detailed explanations given about the repair. You can tell they take the time to share their expertise and provide the best possible advice, without ever pushing for unnecessary expenses. As a professional efficiency trainer, I particularly noticed the exceptional quality of their customer relationship management: attentiveness, pedagogy, and kindness were all there. A truly trustworthy service, with a smile to boot. I highly recommend them! 🚴‍♂️🔧 (I forgot the first name of the technician who took care of me... but I didn't have an appointment ;)
Raphaël Olczyk's profile pictureRaphaël Olczyk
4
Good experience despite a puncture after 5km and the wrong bag on the bike. Luckily, we met some equipped cyclists who helped us a lot. Otherwise, quality equipment and friendly staff. Price a bit expensive for 3 hours

Opening hours

From 09/30/2025 to 06/30/2026
Monday
Closed
Tuesday
10:00 - 12:30
Wednesday
10:00 - 12:30
Thursday
10:00 - 12:30
Friday
10:00 - 12:30
Saturday
10:00 - 12:30
Sunday
Closed

Frequently Asked Questions

How do I book equipment online?+-
Booking equipment online on our site is a piece of cake! Here's how to do it: 1. From the home page of our website, you have two options to start booking: click on the "Book" button or select the equipment you're interested in directly. 2. Next, you'll need to select the period during which you'd like to rent the equipment. 3. A list of available equipment for the selected period will appear. Browse the list and choose the equipment that best suits your needs. 4. Add the equipment you want to book to your basket. You can add as much equipment as you want. 5. Once you have everything you need, go to your basket and confirm the equipment and rental duration. 6. You'll then be asked to provide certain information, such as your contact details and any other details required for the rental. 7. Finally, you can confirm your booking. Once it has been confirmed, you'll be notified via a confirmation e-mail.
When can I pick up the equipment I've booked?+-
As soon as you've completed your online booking, your equipment is reserved and ready to be collected at the date and time you chose at the time of booking. We recommend early arrival to allow time to both check the equipment and ask any necessary questions. If you need to collect the equipment earlier or later than expected, please contact us directly to check availability, and we'll do our very best to accommodate your request. Please note that for reasons of availability and stock management, it is important to respect the dates and times for equipment collection and return you indicated at the time of booking.
What delivery options are available?+-
We do not currently offer delivery. All equipment booked through our online store must be collected directly from our store. You can select your preferred pick-up date and time when making your booking.
Is rental equipment insured?+-
When you rent equipment from us, you have the option of adding an insurance policy for certain items. This insurance is not systematically included in the rental price. Once you've selected all your equipment, you'll have the option of insuring the products of your choice at the next stage of the booking process. We strongly recommend that you consider this option to ensure that you are adequately covered for the duration of your rental.

Still have questions?

Our customer service is here to help you.

General information

4.8/5
192Reviews

Opening hours

From 09/30/2025 to 06/30/2026
Monday
Closed
Tuesday
10:00 - 12:30
Wednesday
10:00 - 12:30
Thursday
10:00 - 12:30
Friday
10:00 - 12:30
Saturday
10:00 - 12:30
Sunday
Closed