Horrible!
My vehicle was at your shop from December 9th to 20th for a voltage regulator failure, a logical and common problem when the electronics malfunction. At my request, we added a vehicle service to avoid further inconvenience for a while (brake bleeding, battery, headlights). 286 euros later, and two weeks after that, I get my vehicle back with the fairing crooked, missing screws, and a rather obvious part missing: the battery cover. It's sitting at the back of the workshop, despite your desire to do a good job. I'd also like to mention a previous flat tire in March 2025. After another complete vehicle service, the exhaust pipe came loose immediately. It's always the apprentice's fault, never the head mechanic's.
Anyway, you have my address to return my battery cover.
Have a good day.
Mr. Guedon Mathieu
Guillaume Ducro
1
I bought a Rieju 50cc with the Euro 5+ engine at the end of August/beginning of September to sell the motorcycle. Everything went very smoothly, with absolutely no problems. At that time, no derestriction kit had yet been released by the manufacturer. About 15 days later, a kit was released, so I went to the dealership for the first time, explaining that I wanted to install an exhaust. Of course, this would void the warranty. They told me they would look into it and get back to me. A week went by, and I called to find out more, but I hadn't heard anything further. They called me back once to tell me there was a kit, which I already knew about. They offered to schedule an appointment, but I refused, explaining that I also wanted to install an exhaust and didn't want to pay twice for it. The response was, "We've ordered one, we'll see what's in it, and we'll call you back at the end of the week." Having received no answer the following Saturday, I asked them again, and they replied, "The following week..." So, for over a month now, I haven't heard anything from them. They've lost the sale of an exhaust, plus everything else for the derestriction, plus the time spent on repairs.
I checked with another dealer of the same brand, and they got all the information in a single day. I think for them, once a sale is made, customer loyalty isn't a priority. Think twice before buying a vehicle from them. For your information, I own several motorcycles of different brands from different dealerships, and this is the first time I've ever seen anything like this.
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Toute l'équipe Océan Moto se fera un réel plaisir de vous accueillir au sein de son magasin avec le plus grand respect et la meilleure considération.
Nathalie, Danielle, Estelle, Cyril, Julien, Fred, Enzo, Anthony, Frédéric, Laurie et moi-même mettrons tout en oeuvre pour vous servir de la meilleur façon qu'il soit, ceci dans un esprit motard que nous souhaitons encore conserver et vous proposer.
N'hésitez surtout pas à solliciter chacun d'entre nous selon ses propres compétences, nous ferons en sorte de vous répondre avec le plus grand professionnalisme et surtout avec la meilleur volonté.
Opening hours
Monday
Closed
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 18:00
Sunday
Closed
Frequently Asked Questions
How do I book equipment online?+-
Booking equipment online on our site is a piece of cake! Here's how to do it:
1. From the home page of our website, you have two options to start booking: click on the "Book" button or select the equipment you're interested in directly.
2. Next, you'll need to select the period during which you'd like to rent the equipment.
3. A list of available equipment for the selected period will appear. Browse the list and choose the equipment that best suits your needs.
4. Add the equipment you want to book to your basket. You can add as much equipment as you want.
5. Once you have everything you need, go to your basket and confirm the equipment and rental duration.
6. You'll then be asked to provide certain information, such as your contact details and any other details required for the rental.
7. Finally, you can confirm your booking. Once it has been confirmed, you'll be notified via a confirmation e-mail.
When can I pick up the equipment I've booked?+-
As soon as you've completed your online booking, your equipment is reserved and ready to be collected at the date and time you chose at the time of booking.
We recommend early arrival to allow time to both check the equipment and ask any necessary questions. If you need to collect the equipment earlier or later than expected, please contact us directly to check availability, and we'll do our very best to accommodate your request.
Please note that for reasons of availability and stock management, it is important to respect the dates and times for equipment collection and return you indicated at the time of booking.
What delivery options are available?+-
We do not currently offer delivery. All equipment booked through our online store must be collected directly from our store. You can select your preferred pick-up date and time when making your booking.
General information
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Horrible!
My vehicle was at your shop from December 9th to 20th for a voltage regulator failure, a logical and common problem when the electronics malfunction. At my request, we added a vehicle service to avoid further inconvenience for a while (brake bleeding, battery, headlights). 286 euros later, and two weeks after that, I get my vehicle back with the fairing crooked, missing screws, and a rather obvious part missing: the battery cover. It's sitting at the back of the workshop, despite your desire to do a good job. I'd also like to mention a previous flat tire in March 2025. After another complete vehicle service, the exhaust pipe came loose immediately. It's always the apprentice's fault, never the head mechanic's.
Anyway, you have my address to return my battery cover.
Have a good day.
Mr. Guedon Mathieu
I bought a Rieju 50cc with the Euro 5+ engine at the end of August/beginning of September to sell the motorcycle. Everything went very smoothly, with absolutely no problems. At that time, no derestriction kit had yet been released by the manufacturer. About 15 days later, a kit was released, so I went to the dealership for the first time, explaining that I wanted to install an exhaust. Of course, this would void the warranty. They told me they would look into it and get back to me. A week went by, and I called to find out more, but I hadn't heard anything further. They called me back once to tell me there was a kit, which I already knew about. They offered to schedule an appointment, but I refused, explaining that I also wanted to install an exhaust and didn't want to pay twice for it. The response was, "We've ordered one, we'll see what's in it, and we'll call you back at the end of the week." Having received no answer the following Saturday, I asked them again, and they replied, "The following week..." So, for over a month now, I haven't heard anything from them. They've lost the sale of an exhaust, plus everything else for the derestriction, plus the time spent on repairs.
I checked with another dealer of the same brand, and they got all the information in a single day. I think for them, once a sale is made, customer loyalty isn't a priority. Think twice before buying a vehicle from them. For your information, I own several motorcycles of different brands from different dealerships, and this is the first time I've ever seen anything like this.
Toute l'équipe Océan Moto se fera un réel plaisir de vous accueillir au sein de son magasin avec le plus grand respect et la meilleure considération.
Nathalie, Danielle, Estelle, Cyril, Julien, Fred, Enzo, Anthony, Frédéric, Laurie et moi-même mettrons tout en oeuvre pour vous servir de la meilleur façon qu'il soit, ceci dans un esprit motard que nous souhaitons encore conserver et vous proposer.
N'hésitez surtout pas à solliciter chacun d'entre nous selon ses propres compétences, nous ferons en sorte de vous répondre avec le plus grand professionnalisme et surtout avec la meilleur volonté.