Shameful! Outdated and defective equipment! My ski boots were broken and no longer waterproof. The result: pain and soaked feet after just one hour of skiing. Of course, no goodwill gesture, no half-day rate, no discounted price. The price is quite high, which should at least imply recent equipment in good condition!
We really want to contribute to the survival of small, human-scale ski resorts... For that to happen, their shopkeepers need to be... HUMAN. A little more flexible when the only pair of boots they provide in your size is in terrible condition and you come back with soaking wet feet, they should agree, for example, to keep your boots, anything that makes them a little... customer-oriented. It seems like common sense...