A competent team both in the workshop and in the sales department for the number 1 brand.
Stéphane Athlétisme
2
A somewhat complex case, I admit.
I purchased my TCR in May 2025 from Giant Colomiers, which closed permanently at the end of October.
The representative from Giant Colomiers called you to take care of my case and forwarded it to you in Montauban.
The problem was under warranty, so I wouldn't have to pay anything; that's what I was told when I brought my bike in to you in mid-September.
On Wednesday, I came to pick up my repaired TCR, and the person who greeted me informed me of a €28 charge for bleeding the brakes because "I'm not a customer of your store," and that this wasn't covered by the Shimano warranty.
It would be helpful to explain this kind of detail to your customers to avoid unpleasant surprises and the feeling of being taken for a ride, to put it politely.
It's fortunate that car dealerships don't operate like yours.
A silly question:
An average person is transferred to the Tarn-et-Garonne (department 82), and they have their TCR (Touring Club de France) purchased in Normandy, for example. They come to your store, but since they weren't a regular customer, do they have to go back to their original store for full service?
That's what your employee implied.
(He opened the store on Wednesday, November 12th.)
I'm being generous and giving it two stars:
1st star: store accessible to people with reduced mobility.
2nd star: bright and well-organized store.
Customer service: 0
I was looking for a Giant store for my bike maintenance and for our para-cycling team. You'll understand that we'll be going elsewhere, with appropriate advertising, of course. The disability sports committees will be thrilled, I have no doubt.
Have a pleasant weekend.
Stéphane Blondeau, Pôle Excellence Association, Disability Sports Team
Olivier Husson
1
We had a thread problem on a pedal, and they told us it would take 15 days to get it fixed. The problem was repairable with no warranty...
Another store a few steps away fixed the problem in 10 minutes.
It's worth trying to support the specialists.
nico46
1
Hello, after buying a used mountain bike in exchange for a trade-in for an electric mountain bike, my opinion of this store has changed. My new mountain bike was already not at all adjusted for me. My electric mountain bike in another store was adjusted before I got it, the shock absorbers and the seat height. Nothing at all, worse mountain bike with a bent sprocket on the cassette. I contacted them and they explained to me that there is no warranty on a used mountain bike, that it was checked before the sale..... Brake caliper really not locked, lots of things not serious. Commercial level not a gesture not a small gift with the purchase of the mountain bike. In short, very very disappointed, my opinion of this store has changed a lot....
Opening hours
Monday
Closed
Tuesday
09:30 - 12:0014:00 - 19:00
Wednesday
09:30 - 12:0014:00 - 19:00
Thursday
09:30 - 12:0014:00 - 19:00
Friday
09:30 - 12:0014:00 - 19:00
Saturday
09:30 - 12:0014:00 - 18:30
Sunday
Closed
Frequently Asked Questions
How do I book equipment online?+-
Booking equipment online on our site is a piece of cake! Here's how to do it:
1. From the home page of our website, you have two options to start booking: click on the "Book" button or select the equipment you're interested in directly.
2. Next, you'll need to select the period during which you'd like to rent the equipment.
3. A list of available equipment for the selected period will appear. Browse the list and choose the equipment that best suits your needs.
4. Add the equipment you want to book to your basket. You can add as much equipment as you want.
5. Once you have everything you need, go to your basket and confirm the equipment and rental duration.
6. You'll then be asked to provide certain information, such as your contact details and any other details required for the rental.
7. Finally, you can confirm your booking. Once it has been confirmed, you'll be notified via a confirmation e-mail.
When can I pick up the equipment I've booked?+-
As soon as you've completed your online booking, your equipment is reserved and ready to be collected at the date and time you chose at the time of booking.
We recommend early arrival to allow time to both check the equipment and ask any necessary questions. If you need to collect the equipment earlier or later than expected, please contact us directly to check availability, and we'll do our very best to accommodate your request.
Please note that for reasons of availability and stock management, it is important to respect the dates and times for equipment collection and return you indicated at the time of booking.
What delivery options are available?+-
We do not currently offer delivery. All equipment booked through our online store must be collected directly from our store. You can select your preferred pick-up date and time when making your booking.
General information
4.6/5
111Reviews
Do you have a project?
Describe your request and receive a personalized proposal in 24h!
A somewhat complex case, I admit.
I purchased my TCR in May 2025 from Giant Colomiers, which closed permanently at the end of October.
The representative from Giant Colomiers called you to take care of my case and forwarded it to you in Montauban.
The problem was under warranty, so I wouldn't have to pay anything; that's what I was told when I brought my bike in to you in mid-September.
On Wednesday, I came to pick up my repaired TCR, and the person who greeted me informed me of a €28 charge for bleeding the brakes because "I'm not a customer of your store," and that this wasn't covered by the Shimano warranty.
It would be helpful to explain this kind of detail to your customers to avoid unpleasant surprises and the feeling of being taken for a ride, to put it politely.
It's fortunate that car dealerships don't operate like yours.
A silly question:
An average person is transferred to the Tarn-et-Garonne (department 82), and they have their TCR (Touring Club de France) purchased in Normandy, for example. They come to your store, but since they weren't a regular customer, do they have to go back to their original store for full service?
That's what your employee implied.
(He opened the store on Wednesday, November 12th.)
I'm being generous and giving it two stars:
1st star: store accessible to people with reduced mobility.
2nd star: bright and well-organized store.
Customer service: 0
I was looking for a Giant store for my bike maintenance and for our para-cycling team. You'll understand that we'll be going elsewhere, with appropriate advertising, of course. The disability sports committees will be thrilled, I have no doubt.
Have a pleasant weekend.
Stéphane Blondeau, Pôle Excellence Association, Disability Sports Team
Hello, after buying a used mountain bike in exchange for a trade-in for an electric mountain bike, my opinion of this store has changed. My new mountain bike was already not at all adjusted for me. My electric mountain bike in another store was adjusted before I got it, the shock absorbers and the seat height. Nothing at all, worse mountain bike with a bent sprocket on the cassette. I contacted them and they explained to me that there is no warranty on a used mountain bike, that it was checked before the sale..... Brake caliper really not locked, lots of things not serious. Commercial level not a gesture not a small gift with the purchase of the mountain bike. In short, very very disappointed, my opinion of this store has changed a lot....
Fabien Prouvost
Fred
Stéphane Athlétisme
Olivier Husson
nico46
