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The Breakdown Assistance option allows the tenant to benefit from assistance in the event of a breakdown.

Véloc’Ouest then undertakes to do its utmost to intervene within 24 hours, in its Delivery Zone defined on the online reservation tool. This option is valid only once per subscription. Véloc'Ouest reserves the right to use a third-party service provider for assistance.

Activating the assistance option offers the possibility of benefiting from a repair or exchange of the damaged bicycle. All human transport is excluded from this assistance. In fact, Véloc’Ouest is not authorized or registered as a passenger transport company.

If the tenant does not wish to subscribe to the assistance option:

• In the event of a breakdown or defect on the rented bicycle, excluding any liability on the part of the tenant, Véloc’Ouest undertakes to intervene as quickly as possible.

• Véloc’Ouest reserves the right to charge €0.50 (50 cents) per kilometer traveled round trip, for any intervention on a problem for which it is not responsible.

If the tenant does not subscribe to Breakage & Theft Insurance, Véloc'Ouest reserves the right to invoice all parts to be repaired or replaced, the same for the stolen bicycle, regardless of subscription or not. , to Roadside Assistance.

If the tenant subscribes to Breakage & Theft Insurance, Véloc'Ouest reserves the right to charge a deductible of 10% of the value of the damaged parts or the stolen bicycle, regardless of whether or not they have subscribed to the insurance. Troubleshooting assistance.