I don't even know where to begin when talking about the MANAGER. The lack of compassion and understanding is appalling; it's impossible to get a word in edgewise, a discussion is impossible. I made two reservations for my wedding, one order costing almost €500! The lady was incredibly kind and friendly, but the manager was dreadful. He blames everything on company policy. But when it comes to taking people's money, he's all over them, and then he talks about business as if the people he's dealing with were idiots, with a lot of condescension and arrogance. Frankly, I regret giving my money to people with no empathy and who, on top of that, look down on everyone.
There are plenty of other rental companies, so honestly, if you can avoid them, RUN AWAY!!!
No one can predict the unexpected. We expect our service providers, in whom we place a minimum of trust, to be human beings with
a little kindness and respect, please.
SINCERELY