Incompetent, unpleasant, unprofessional behavior, taking advantage of a vulnerable person by forcing them to pay for a quote that was never fulfilled (without any written justification). The quote was based on a verbal agreement, a €25 deposit by credit card, plus another €45 demanded, also by credit card. Furthermore, the professional is obligated to inform their client in advance about the price of their service. This remaining €45 was never communicated and should never have been required. You sell non-existent services for free to clients; is it therefore possible to also buy services for free from you?
I'm just a joker, and you're a highway robber who doesn't hesitate to steal from your clients because I am a client despite what you say. Thankfully, there are professionals who work honestly without trying to steal from their clients or line their own pockets. The joker greets you, highwayman.