After ordering online, I had to contact customer service due to an error in the quantity. A waste of time due to their own fault.
While other brands make goodwill gestures under Article 1240 of the Civil Code, Sport 2000 doesn't question its actions.
Too bad for this brand.
Camille Lopez
1
Avoid!!!
Markups on products are beyond reasonable limits, for inferior quality to what you can find at their competitor, Decathlon. No refunds, only credit notes; in this day and age, that's theft.
Very poorly serviced (only one store in Paris, with very few departments).
I've been trying to return a product for a month now (within the legally required time frame). After much patience, a dozen calls and emails with all the information needed to process my request to various people in the department, forms posted on the website... and despite repeated attempts, NO RESPONSE! Zero, GHOST customer service!!!
Yet, four people have been contacted in their department (which, by the way, is not reachable by phone, hello 2022!).
Worse, at the reception desk at the head office, by telephone, I was confirmed 3 times that I would be taken care of in the coming days... obviously, this maneuver is nothing other than to save time and discourage customers!!!
Annie Saillard
1
I spent 120 euros on a gift card and never received a printout of the card;
The website successfully processed the money.
The phone receptionist sent me packing.
If I don't get a response quickly, I'll report it to the DGCCRF (Directorate General for Competition, Consumer Affairs and Fraud Control) for fraud.
2x5CréaFantin wigmans veronique
1
Don't order from Sport 2000's website. They list items at attractive prices, you place an order, and then you receive an email saying the item is unavailable, even though it's actually available but more expensive. Hello Veronique,
We are sorry, we are unable to deliver the following item(s):
4550153723609
JOLT 2 PS Children's Running Shoes, Blue
Quantity: 1
Size: 2.5 (34.5)
Price: €26.60
Item unavailable!
So, if the item is available...
Mael AITZAI
1
I ordered two items, only to be told one wasn't available the next morning... then the second one the day after that! Just bake cakes 🍰 and stop wasting people's time!
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Sport 2000 Montagne, un réseau de passionnés au service de 8 millions de skieurs français. Une identité forte portée par une enseigne jouissant d’une forte légitimité et d’une expertise reconnue dans la vente comme dans la location de matériel de ski. Nos 210 magasins en station répondent essentiellement au marché des sports d'hiver en ciblant les clients particuliers ainsi que les groupes (tour operators, comités d’entreprise)
Opening hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 19:00
Sunday
Closed
Frequently Asked Questions
How do I book equipment online?+-
Booking equipment online on our site is a piece of cake! Here's how to do it:
1. From the home page of our website, you have two options to start booking: click on the "Book" button or select the equipment you're interested in directly.
2. Next, you'll need to select the period during which you'd like to rent the equipment.
3. A list of available equipment for the selected period will appear. Browse the list and choose the equipment that best suits your needs.
4. Add the equipment you want to book to your basket. You can add as much equipment as you want.
5. Once you have everything you need, go to your basket and confirm the equipment and rental duration.
6. You'll then be asked to provide certain information, such as your contact details and any other details required for the rental.
7. Finally, you can confirm your booking. Once it has been confirmed, you'll be notified via a confirmation e-mail.
When can I pick up the equipment I've booked?+-
As soon as you've completed your online booking, your equipment is reserved and ready to be collected at the date and time you chose at the time of booking.
We recommend early arrival to allow time to both check the equipment and ask any necessary questions. If you need to collect the equipment earlier or later than expected, please contact us directly to check availability, and we'll do our very best to accommodate your request.
Please note that for reasons of availability and stock management, it is important to respect the dates and times for equipment collection and return you indicated at the time of booking.
What delivery options are available?+-
We do not currently offer delivery. All equipment booked through our online store must be collected directly from our store. You can select your preferred pick-up date and time when making your booking.
3/5
25Reviews
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Avoid!!!
Markups on products are beyond reasonable limits, for inferior quality to what you can find at their competitor, Decathlon. No refunds, only credit notes; in this day and age, that's theft.
Very poorly serviced (only one store in Paris, with very few departments).
I've been trying to return a product for a month now (within the legally required time frame). After much patience, a dozen calls and emails with all the information needed to process my request to various people in the department, forms posted on the website... and despite repeated attempts, NO RESPONSE! Zero, GHOST customer service!!!
Yet, four people have been contacted in their department (which, by the way, is not reachable by phone, hello 2022!).
Worse, at the reception desk at the head office, by telephone, I was confirmed 3 times that I would be taken care of in the coming days... obviously, this maneuver is nothing other than to save time and discourage customers!!!
I spent 120 euros on a gift card and never received a printout of the card;
The website successfully processed the money.
The phone receptionist sent me packing.
If I don't get a response quickly, I'll report it to the DGCCRF (Directorate General for Competition, Consumer Affairs and Fraud Control) for fraud.
Don't order from Sport 2000's website. They list items at attractive prices, you place an order, and then you receive an email saying the item is unavailable, even though it's actually available but more expensive. Hello Veronique,
We are sorry, we are unable to deliver the following item(s):
4550153723609
JOLT 2 PS Children's Running Shoes, Blue
Quantity: 1
Size: 2.5 (34.5)
Price: €26.60
Item unavailable!
So, if the item is available...
Sport 2000 Montagne, un réseau de passionnés au service de 8 millions de skieurs français. Une identité forte portée par une enseigne jouissant d’une forte légitimité et d’une expertise reconnue dans la vente comme dans la location de matériel de ski. Nos 210 magasins en station répondent essentiellement au marché des sports d'hiver en ciblant les clients particuliers ainsi que les groupes (tour operators, comités d’entreprise)