What an excellent place for a bike ride. Watch out, as it is very steep and hilly in the champagne region. I would recommend an electric bike. The store was easy to find via google. For warning, please call the store or make a reservation online before arriving. It’s possible the employees are on delivery. Thank you so much. Easy in and easy out.
Alex
4
Great bikes for exploring the vineyards - we thoroughly enjoyed the experience. The team were lovely, and very helpful. I thoroughly recommend them as a way for getting around the region
Nick Forrence
5
What an excellent place for a bike ride. Watch out, as it is very steep and hilly in the champagne region. I would recommend an electric bike. The store was easy to find via google. For warning, please call the store or make a reservation online before arriving. It’s possible the employees are on delivery. Thank you so much. Easy in and easy out.
Alex
4
Great bikes for exploring the vineyards - we thoroughly enjoyed the experience. The team were lovely, and very helpful. I thoroughly recommend them as a way for getting around the region
Peter Buyst
1
Rather disappointing rental service. We have rented bikes many many times before but this one was probably the worst one. We rented 5 e-bikes and 1 normal one. Couple of issues:
1. We did not get the e-bikes that were advertised. On the site i could see Bergamont bikes but we got a very obscure brand i never heard of before. This will become important in a bit
2. Really no explanation on how to operate the e-bikes before starting
3. throughout the ride (35km), 2 out of 5 of the e-bikes of different brands just stopped working (no electrical assistance). So we had to work really hard to cycle. Switching off and on again did not solve the issue. Sometimes they suddenly started working again (while pedalling) but a little later … Dead again :((
4. When we called to ask for help, the simple answer was : I have no time as I am waiting for clients to return their bikes. End of service
5. when we challenged the person upon returning that we really did not get what we paid for (bikes with electrical assistance), The simple answer was : you got back here didn't you? So all is good. So no partial compensation for the issues, let alone a refund...
on the positive side: the normal bike we rented was perfect!
Mella Mckeown
1
Disappointing experience with this rental service. After renting bikes three weeks ago, I discovered an unexpected €1500 charge on my credit card.
Despite numerous emails requesting an explanation, I’ve received no response from the company.
My bank has verified this as an actual charge rather than a temporary authorization. I have documentation of our rental agreement and transaction details.
The lack of communication and customer service has been very concerning. Three weeks later, I’m still waiting for either an explanation or refund.
Based on this experience, I would recommend caution when considering this business. I’m currently exploring options to resolve this billing dispute.
Italia Martínez Vallejo
1
Had to cancel my reservation due to a personal emergency, and even though in their terms they say they reimburse 50% of the charge if cancelling between 18-48 hours, they didn’t reimburse anything. I email them to ask why was that and never received a reply. Worst customer experience, they literally stole from me. Do not trust.
Edit after owners reply: he’s lying, I haven’t been refunded, not even a notification that the refund was on the way. He clearly replies to the bad reviews making the affected people look like the ones who did wrong 🙄
Booking equipment online on our site is a piece of cake! Here's how to do it:
1. From the home page of our website, you have two options to start booking: click on the "Book" button or select the equipment you're interested in directly.
2. Next, you'll need to select the period during which you'd like to rent the equipment.
3. A list of available equipment for the selected period will appear. Browse the list and choose the equipment that best suits your needs.
4. Add the equipment you want to book to your basket. You can add as much equipment as you want.
5. Once you have everything you need, go to your basket and confirm the equipment and rental duration.
6. You'll then be asked to provide certain information, such as your contact details and any other details required for the rental.
7. Finally, you can confirm your booking. Once it has been confirmed, you'll be notified via a confirmation e-mail.
When can I pick up the equipment I've booked?+-
As soon as you've completed your online booking, your equipment is reserved and ready to be collected at the date and time you chose at the time of booking.
We recommend early arrival to allow time to both check the equipment and ask any necessary questions. If you need to collect the equipment earlier or later than expected, please contact us directly to check availability, and we'll do our very best to accommodate your request.
Please note that for reasons of availability and stock management, it is important to respect the dates and times for equipment collection and return you indicated at the time of booking.
What delivery options are available?+-
We provide our customers with the option of picking up their equipment in-store or opting for delivery. When making your booking, you can choose the option that suits you best. Delivery charges are based on the distance between our store and the delivery address you provide. See the price list below for details.
What an excellent place for a bike ride. Watch out, as it is very steep and hilly in the champagne region. I would recommend an electric bike. The store was easy to find via google. For warning, please call the store or make a reservation online before arriving. It’s possible the employees are on delivery. Thank you so much. Easy in and easy out.
Alex
4
Great bikes for exploring the vineyards - we thoroughly enjoyed the experience. The team were lovely, and very helpful. I thoroughly recommend them as a way for getting around the region
Nick Forrence
5
What an excellent place for a bike ride. Watch out, as it is very steep and hilly in the champagne region. I would recommend an electric bike. The store was easy to find via google. For warning, please call the store or make a reservation online before arriving. It’s possible the employees are on delivery. Thank you so much. Easy in and easy out.
Alex
4
Great bikes for exploring the vineyards - we thoroughly enjoyed the experience. The team were lovely, and very helpful. I thoroughly recommend them as a way for getting around the region
Peter Buyst
1
Rather disappointing rental service. We have rented bikes many many times before but this one was probably the worst one. We rented 5 e-bikes and 1 normal one. Couple of issues:
1. We did not get the e-bikes that were advertised. On the site i could see Bergamont bikes but we got a very obscure brand i never heard of before. This will become important in a bit
2. Really no explanation on how to operate the e-bikes before starting
3. throughout the ride (35km), 2 out of 5 of the e-bikes of different brands just stopped working (no electrical assistance). So we had to work really hard to cycle. Switching off and on again did not solve the issue. Sometimes they suddenly started working again (while pedalling) but a little later … Dead again :((
4. When we called to ask for help, the simple answer was : I have no time as I am waiting for clients to return their bikes. End of service
5. when we challenged the person upon returning that we really did not get what we paid for (bikes with electrical assistance), The simple answer was : you got back here didn't you? So all is good. So no partial compensation for the issues, let alone a refund...
on the positive side: the normal bike we rented was perfect!
Mella Mckeown
1
Disappointing experience with this rental service. After renting bikes three weeks ago, I discovered an unexpected €1500 charge on my credit card.
Despite numerous emails requesting an explanation, I’ve received no response from the company.
My bank has verified this as an actual charge rather than a temporary authorization. I have documentation of our rental agreement and transaction details.
The lack of communication and customer service has been very concerning. Three weeks later, I’m still waiting for either an explanation or refund.
Based on this experience, I would recommend caution when considering this business. I’m currently exploring options to resolve this billing dispute.
Italia Martínez Vallejo
1
Had to cancel my reservation due to a personal emergency, and even though in their terms they say they reimburse 50% of the charge if cancelling between 18-48 hours, they didn’t reimburse anything. I email them to ask why was that and never received a reply. Worst customer experience, they literally stole from me. Do not trust.
Edit after owners reply: he’s lying, I haven’t been refunded, not even a notification that the refund was on the way. He clearly replies to the bad reviews making the affected people look like the ones who did wrong 🙄
What an excellent place for a bike ride. Watch out, as it is very steep and hilly in the champagne region. I would recommend an electric bike. The store was easy to find via google. For warning, please call the store or make a reservation online before arriving. It’s possible the employees are on delivery. Thank you so much. Easy in and easy out.
Great bikes for exploring the vineyards - we thoroughly enjoyed the experience. The team were lovely, and very helpful. I thoroughly recommend them as a way for getting around the region
What an excellent place for a bike ride. Watch out, as it is very steep and hilly in the champagne region. I would recommend an electric bike. The store was easy to find via google. For warning, please call the store or make a reservation online before arriving. It’s possible the employees are on delivery. Thank you so much. Easy in and easy out.
Great bikes for exploring the vineyards - we thoroughly enjoyed the experience. The team were lovely, and very helpful. I thoroughly recommend them as a way for getting around the region
Rather disappointing rental service. We have rented bikes many many times before but this one was probably the worst one. We rented 5 e-bikes and 1 normal one. Couple of issues:
1. We did not get the e-bikes that were advertised. On the site i could see Bergamont bikes but we got a very obscure brand i never heard of before. This will become important in a bit
2. Really no explanation on how to operate the e-bikes before starting
3. throughout the ride (35km), 2 out of 5 of the e-bikes of different brands just stopped working (no electrical assistance). So we had to work really hard to cycle. Switching off and on again did not solve the issue. Sometimes they suddenly started working again (while pedalling) but a little later … Dead again :((
4. When we called to ask for help, the simple answer was : I have no time as I am waiting for clients to return their bikes. End of service
5. when we challenged the person upon returning that we really did not get what we paid for (bikes with electrical assistance), The simple answer was : you got back here didn't you? So all is good. So no partial compensation for the issues, let alone a refund...
on the positive side: the normal bike we rented was perfect!
Disappointing experience with this rental service. After renting bikes three weeks ago, I discovered an unexpected €1500 charge on my credit card.
Despite numerous emails requesting an explanation, I’ve received no response from the company.
My bank has verified this as an actual charge rather than a temporary authorization. I have documentation of our rental agreement and transaction details.
The lack of communication and customer service has been very concerning. Three weeks later, I’m still waiting for either an explanation or refund.
Based on this experience, I would recommend caution when considering this business. I’m currently exploring options to resolve this billing dispute.
Had to cancel my reservation due to a personal emergency, and even though in their terms they say they reimburse 50% of the charge if cancelling between 18-48 hours, they didn’t reimburse anything. I email them to ask why was that and never received a reply. Worst customer experience, they literally stole from me. Do not trust.
Edit after owners reply: he’s lying, I haven’t been refunded, not even a notification that the refund was on the way. He clearly replies to the bad reviews making the affected people look like the ones who did wrong 🙄
What an excellent place for a bike ride. Watch out, as it is very steep and hilly in the champagne region. I would recommend an electric bike. The store was easy to find via google. For warning, please call the store or make a reservation online before arriving. It’s possible the employees are on delivery. Thank you so much. Easy in and easy out.
Great bikes for exploring the vineyards - we thoroughly enjoyed the experience. The team were lovely, and very helpful. I thoroughly recommend them as a way for getting around the region
What an excellent place for a bike ride. Watch out, as it is very steep and hilly in the champagne region. I would recommend an electric bike. The store was easy to find via google. For warning, please call the store or make a reservation online before arriving. It’s possible the employees are on delivery. Thank you so much. Easy in and easy out.
Great bikes for exploring the vineyards - we thoroughly enjoyed the experience. The team were lovely, and very helpful. I thoroughly recommend them as a way for getting around the region
Rather disappointing rental service. We have rented bikes many many times before but this one was probably the worst one. We rented 5 e-bikes and 1 normal one. Couple of issues:
1. We did not get the e-bikes that were advertised. On the site i could see Bergamont bikes but we got a very obscure brand i never heard of before. This will become important in a bit
2. Really no explanation on how to operate the e-bikes before starting
3. throughout the ride (35km), 2 out of 5 of the e-bikes of different brands just stopped working (no electrical assistance). So we had to work really hard to cycle. Switching off and on again did not solve the issue. Sometimes they suddenly started working again (while pedalling) but a little later … Dead again :((
4. When we called to ask for help, the simple answer was : I have no time as I am waiting for clients to return their bikes. End of service
5. when we challenged the person upon returning that we really did not get what we paid for (bikes with electrical assistance), The simple answer was : you got back here didn't you? So all is good. So no partial compensation for the issues, let alone a refund...
on the positive side: the normal bike we rented was perfect!
Disappointing experience with this rental service. After renting bikes three weeks ago, I discovered an unexpected €1500 charge on my credit card.
Despite numerous emails requesting an explanation, I’ve received no response from the company.
My bank has verified this as an actual charge rather than a temporary authorization. I have documentation of our rental agreement and transaction details.
The lack of communication and customer service has been very concerning. Three weeks later, I’m still waiting for either an explanation or refund.
Based on this experience, I would recommend caution when considering this business. I’m currently exploring options to resolve this billing dispute.
Had to cancel my reservation due to a personal emergency, and even though in their terms they say they reimburse 50% of the charge if cancelling between 18-48 hours, they didn’t reimburse anything. I email them to ask why was that and never received a reply. Worst customer experience, they literally stole from me. Do not trust.
Edit after owners reply: he’s lying, I haven’t been refunded, not even a notification that the refund was on the way. He clearly replies to the bad reviews making the affected people look like the ones who did wrong 🙄
Nick Forrence
Alex
