Steer clear. All talk when it comes to selling, but appalling after-sales service. The boss is condescending, takes things lightly (not very proactive), almost contemptuous – the complete opposite of the sales pitch. The explanations regarding maintenance keep changing, and any faults are blamed on ‘incorrect use’. I’m disappointed with my purchase and the way I’ve been treated. Apparently, though, I was supposed to have been given a full explanation!!!
(Follow-up: the shop’s response to my comment – NO, there is no mix-up regarding the branch, and yet again this suggests the fault lies solely with the customer?! On two occasions, the owner’s comments were disparaging, and the information provided was unclear. Your practices are very much real and are not very honourable. The lawn is the priority for a household when it comes to selling a lawnmower, but this becomes a secondary concern when the equipment is faulty).
Geoffrey Lafréchoux
vincent gardais
