FABULOUSLY HELPFUL.
My Di2 battery died (and needed replacing). I visited 5 bike shops all of whom didn’t have a charger for it. Not only did they have the charger and were happy to plug me in, but they also had a new battery and fitted it there and then.
I was SOOOO grateful for some gears on the cycle back to the ferry at Dieppe.
VERY knowledgeable, very impressive, and streets ahead of the competition!!
Thanks+++++