Hello, we’d booked a Deluxe studio online via Booking.com, but on arrival we were offered a family room. We went back to reception, the receptionist told us he’d sent a message to let us know the studio wasn’t available – we never received anything. He then offered to give us a second room, but we refused because the studio we’d booked had a kitchen, He started by telling us there were no more studios available, then told us we could have the Deluxe studio as planned if we paid a €30 surcharge. Given the time of day, we were forced to pay to get the accommodation as originally booked; we clearly felt we’d been taken for a ride... What’s more, the receptionist didn’t speak a word of English and was very rude.
Jean-Alain FREARD
philippe delcambre
