The welcome was very impersonal, which is understandable during the school holidays.
However, it is harder to accept that the receptionist refused to open the door between the changing rooms and the shop so we could return the equipment, even though we explained that our child was ill.
A shop to avoid!!!
Following your reply: yes, this was clarified by your employee. However, on your part, you fail to mention that your staff were idle, as there were no customers in your shop at that time, and that the staff operating the machines didn’t seem particularly busy either, as we could hear them laughing for several minutes behind the changing room door – which, in itself, doesn’t bother me in the slightest. My main criticism centres on the lack of assistance offered to your customers when they need it.
