Gildas COLDEBOEUFWhen I was working in the photo industry, many retailers pretended they were offering a good experience.
At Ciel, they offer a GREAT experience: if you want to switch to an electric bike, not only people can test and try, get support and all questions answered.
Last but not least, great choice of very nicely designed bike
Great overall
Jean-Christophe BoussionHaving recently arrived in Pau, I wanted to order my dream bike, a Riese & Müller Superdelite 5 with a Rohloff hub. Naturally, I ended up at VéloCiel in Bayonne, the only dealer for this brand in the southwest. The shop is magnificent, but above all, the welcome and service are fantastic! Ask for Maider in the sales department: she's incredibly knowledgeable and amazingly kind and attentive. I spent a small fortune on this extraordinary bike and I wouldn't have wanted to buy it anywhere else!!!
Yann GirardI took my O2 cargo bike to Ciel, which I hadn't bought from them at the time because the store didn't exist then, and they returned it to us looking like new. The workshop staff were professional and reliable, and we're delighted that they carry this brand. I wouldn't hesitate to recommend them for buying or servicing your cargo bike.
Iban LarraldeAfter comparing numerous electric bikes and shops in the Bayonne-Anglet-Biarritz (BAB) area, I walked through the doors of Ciel and made my choice. The welcome was fantastic; you immediately feel at ease. They offer you a coffee, the shop's decor is stylish, and there's a cycle path around the store for trying out the bikes—in short, everything is perfect.
A huge thank you to Maider for her guidance and expertise, and also for her attentiveness and patience. I came with a particular bike model in mind but without knowing all the specifications, and Maider offered to let me try it out, even taking me for a ride around Bayonne on her own bike! A big thank you to the whole team as well—everyone was smiling, kind, and welcoming!
I left feeling absolutely thrilled, riding my Brekr F250, with a complete overhaul of my daily commute. The first 300km service was free, which is fantastic.
Go straight to Ciel, Maider and the whole team will pamper you just like they did me! Thanks again!
coline boadaIt's been just over a week since I bought my bike at Ciel and I'm thrilled! The shop is superb, the team is lovely, and a special mention to Maider who helped me choose my bike! I highly recommend them!
