Regarding the restaurant: ‘All-you-can-eat mussels and chips’… really?
We booked this restaurant precisely because we’d seen a poster on Facebook advertising all-you-can-eat mussels and chips. There were five of us.
One person had chosen the mussels and chips with a different sauce and was therefore served their own individual pan. For the other four of us, we were served a large casserole dish… which contained no more than two and a half portions. So far, so good: since it was advertised as ‘all-you-can-eat’, we simply thought we’d just ask for a refill.
Except… no. We were told that tonight it wasn’t all-you-can-eat and that, apparently, ‘last week it was advertised as all-you-can-eat, but not tonight’. Except that I showed him the Facebook post straight away… At that point, of course, there wasn’t much more he could say.
As compensation, and at our request: a frozen pizza for four people… And when we asked for a little extra gesture: “Yes, but we’ve already given you the pizza.”
And the best bit? Ten minutes later, two other tables asked for a second helping and were served fresh pans of mussels 🤔
If an offer is no longer valid, the least they could do is let customers know when they’re ordering. Because booking an ‘all-you-can-eat’ meal, only to be told that it would mean the restaurant would lose money… It’s enough to leave you baffled…
A particularly disappointing experience, especially given the lack of consideration and professionalism. It’s not so much the fact that there weren’t enough mussels that’s the problem, but rather the way the situation was handled, leaving us feeling as though we were being taken lightly...
Kézi Ceylan
David Sola Cruz
