AlainA warm welcome from a kind and friendly person. We’d planned several cycling trips in the Cluny area, but we’d left our helmets at home...What a shame. This hire place really came to our rescue as they lent us two helmets free of charge for the week. Another big thank you for letting us cycle with peace of mind.
Karel KpameganFrom booking the appointment, to collecting the bikes, right through to returning them: I particularly appreciated the care and kindness shown by the staff. The equipment was also top-notch: high quality and efficient. Those are the two words that best sum up our experience; thank you!
Christine LapalusWe hired three bikes and a trailer.
We were welcomed by a very friendly team who were attentive to our needs. We were able to try them out beforehand so we could hire the right bikes.
The equipment is of good quality.
The hire shop is situated on the quay by the old railway station, with parking available nearby.
Everything was perfect.
Cécile BrancheA very friendly, relaxed and helpful welcome. Good advice on routes and bike handling. The equipment is well-maintained and easy to use. Setting off from the old station is quick and ideal: for two days running, we went on long, idyllic e-bike rides through the hills of this beautiful region.
Cédric TantWe dealt with Bourgogne Découverte whilst trying to buy a second-hand bike, and our experience was a complete disaster.
To begin with, the manager whom my wife had been in contact with on Leboncoin wasn’t there when we arrived, and his employee knew nothing about it.
Secondly, when we got there, we didn’t recognise the bike that was supposedly in “excellent condition”, “serviced”, “ready to ride straight away” and with “full kit” – the photos of which looked very appealing in the advert. Instead, we found ourselves faced with about ten examples of the same model, each with a noticeable fault: torn grips, a torn saddle, faulty brakes, etc. (not to mention the dirty frame, the lack of a bell or the broken lights). None of them, therefore, match the description in the advert.
My wife tries out several of them anyway, in the presence of the shop assistant – who is somewhat taken aback but remains very professional, having been dragged into this transaction against her will. She speaks on the phone with the manager, who, given the situation, agrees to reduce the price of the bike (€150 instead of €170). However, the unpleasant surprises continued to mount as we tried to fit the bell and then the lights (impossible to remove, a missing part on the mudguard, etc.) and we decided against the purchase, discouraged and exasperated by the number of complications we’d encountered.
It is extremely unpleasant and frustrating to be subjected to such a lack of professionalism, if not outright dishonesty. With his misleading advert, the manager deliberately wasted our time (he knew we had a two-hour drive to come and test the bike, making it a four-hour round trip), without even informing his employee, and without dealing with the consequences of his shameful behaviour.
I cannot judge his abilities as a bike hire operator, but his skills as a second-hand bike seller are certainly deplorable.
